Refund policy.

Downloading any paid file (for example a PDF, workbook or e-book file), or opening the paid course, a paid lesson, the interactive companion or app, or the e-book reader in your account. Signing in, viewing your receipt or order page, and free samples or free resources don't count.

Each product page describes what's included, and many have previews or free samples: the free 7 Signs check, the free Where Should I Start? AI Readiness Score, and sample pages of the e-book. Next to every buy button you'll see this policy and a box to tick confirming you want immediate access. Checkout opens only after you tick it.

Email support@aiwithjess.com and tell us what happened (a download, a lesson, the app, signing in). Delivery and access problems are fixed first: we restore your access as quickly as we can, and if we can't reasonably deliver the product, we review it for a refund.

Contact support@aiwithjess.com with the email you used at checkout and your order number if you have it. We'll investigate and help resolve it. If you bought the same product twice by accident, we correct the duplicate order and you keep access through the other one.

If a refund is issued for any reason, paid access to the refunded product (and anything included with it) ends. Your AI With Jess account stays open, with any other products you own. Files you already downloaded can't be taken back, but the customer license no longer applies to them. After a partial refund we review the order and tell you what happens to your access.

Lemon Squeezy is the Merchant of Record for these purchases. Any refund is returned through the original payment method; your bank may take several business days to show it.

Yes. The AI Workflow Audit, Command Center Setup, consulting, implementation, done-for-you work, live sessions and custom deliverables have their own payment and contract terms, agreed before work starts. Any future subscriptions or memberships will also have separate terms. This policy doesn't apply to them.

If a payment is disputed with your bank, access may be paused while the dispute is reviewed.

Nothing in this policy limits rights you may have under applicable consumer law. Lemon Squeezy is the Merchant of Record for these transactions and may process refunds or disputes under its own terms and obligations. If applicable law or Lemon Squeezy requires a different result for a transaction, those requirements control.